Surgery Activity: February 2024

 

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Total Number Of Calls To The Surgery

9,398

Down 619 (10,017)

Calls Answered Within 2 Minutes

6,749

Down 373 (7,122)

Number Of Calls Abandoned

1,573

Up 90 (1,483)

 

Items Issued Via Prescription

23,869

Down 3,293 (27,162)

Referrals Made

654

Down 35 (689)

Fit Notes Issued

217

Down 30 (247)

 

Administrative Letters and Emails Issued

708

Down 181 (889)

Text Messages Sent And Received

1,750

Down 416 (2,166)

Total Digital Requests Submitted To Practice

1,783

Down 190 (1,973)

 

Appointments (Total)

5,622

Down 654 (6,276)

Appointments (Seen)

5,269 (93.721%)

Down 648 (5,917)

Appointments (DNA)

353 (6.279%)

Down 6 (359)

Published: Apr 8, 2024