Surgery Activity: January 2024

 

BACK TO MAIN INDEX

 

Total Number Of Calls To The Surgery

8,574

Down 711 (9,285)

Calls Answered Within 2 Minutes

5,675

Down 1,000 (6,675)

Number Of Calls Abandoned

1,363

Down 162 (1,525)

 

Items Issued Via Prescription

24,583

Down 1,355 (25,938)

Referrals Made

459

Down 161 (620)

Fit Notes Issued

182

Down 68 (250)

 

Administrative Letters and Emails Issued

551

Up 188 (363)

Text Messages Sent And Received

3,274

Up 1,133 (2,141)

Total Digital Requests Submitted To Practice

1,712

Up 32 (1,680)

 

Appointments (Total)

4,672

Down 1,423 (6,095)

Appointments (Seen)

4,373 (93.6%)

Down 1,351 (5,724)

Appointments (DNA)

299 (6.4%)

Down 72 (371)

Published: Feb 14, 2024