Surgery Activity: January 2025

 

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Total Number Of Calls To The Surgery

9,054

Up 2993 (6,061)

Calls Answered Within 2 Minutes

6,736

Up 1,322 (5,414)

Number Of Calls Abandoned

1,482

Up 173 (1,309)

 

Items Issued Via Prescription

26,626

Up 44 (26,582)

Referrals Made

554

Up 130 (424)

Fit Notes Issued

231

33 (198)

 

Administrative Letters and Emails Issued

830

Up 336 (494)

Text Messages Sent And Received

2,891

Up 1,039 (1,852)

Total Digital Requests Submitted To Practice

2,096

Up 200 (1,896)

 

Appointments (Total)

5,857

Up 1,414 (4,443)

Appointments (Seen)

5,532 (94.5%)

Up 1,331 (4,201)

Appointments (DNA)

325 (5.5%)

Up 83 (242)

Published: Mar 13, 2025