Surgery Activity: November 2024

 

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Total Number Of Calls To The Surgery

8,112

Down -1,102 (9,214)

Calls Answered Within 2 Minutes

6,061

Down -1,050 (7,111)

Number Of Calls Abandoned

1,398

down -105 (1,503)

 

Items Issued Via Prescription

24,892

Down -1,861 (26,753)

Referrals Made

424

Down -232 (656)

Fit Notes Issued

225

Down -4 (229)

 

Administrative Letters and Emails Issued

642

Down -411 (1,053)

Text Messages Sent And Received

2,347

Down -2,486 (4,833)

Total Digital Requests Submitted To Practice

1,969

Down -122 (2,091)

 

Appointments (Total)

5,614

Down -2,343 (7,957)

Appointments (Seen)

5,303 (94.46%)

Down -2,211 (7,514)

Appointments (DNA)

311 (5.54%)

Down -132 (443)

Published: Jan 13, 2025