Surgery Activity: October 2024

 

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Total Number Of Calls To The Surgery

9,214

Up 869 (8,345)

Calls Answered Within 2 Minutes

7,111

Up 289 (6,822)

Number Of Calls Abandoned

1,503

down -21 (1,524)

 

Items Issued Via Prescription

26,753

Up 1,707 (25,046)

Referrals Made

656

Up 62 (594)

Fit Notes Issued

229

Up 34 (195)

 

Administrative Letters and Emails Issued

1,053

Up 553 (500)

Text Messages Sent And Received

4,833

Up 2,303 (2,530)

Total Digital Requests Submitted To Practice

2,091

Up 310 (1,781)

 

Appointments (Total)

7,957

Up 2,474 (5,483)

Appointments (Seen)

7,514 (94.433%)

Up 2,390 (5,124)

Appointments (DNA)

443 (5.567%)

Up 84 (359)

Published: Dec 5, 2024